Return and Exchange Policy

General Return Policy

We regret to inform you that we do not accept returns. However, if you encounter any issues with your items, please reach out to us at Panoramicocean@gmail.com. We are committed to addressing your concerns and finding a solution that works for you.

Apparel Exchange Policy

Your satisfaction is our priority. We offer a 10-day Exchange Policy exclusively for our apparel items.

Exchange Eligibility:
- The item must be unused and undamaged.
- The exchange request must be made within 15 days of receiving the item.

How to Request an Exchange:
1. Email us at Panoramicocean@gmail.com with the subject ‘Exchange’.
2. Include your order number, name, and the reason for the exchange in the email.

Shipping Instructions:
- We will provide you with instructions on where to send the returned goods.
- Customers are responsible for the shipping costs associated with exchange items.
- We strongly recommend obtaining proof of postage to avoid issues with lost packages.

After Receiving Your Item:
- Once we receive and inspect your item, we will send you a confirmation email.
- The email will notify you about the status of your exchange.

If you have any questions or need further assistance, please do not hesitate to contact us. We are here to help!